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When TriConnex was established in 2011 it was with customer service and quality delivery at the forefront of everything we do, and that remains today. One of our founding Directors Chris Doré continues to ensure this focus with our teams as the business grows, he works closely with industry bodies and our customers to understand their challenges and support them.

Chris has recently joined the New Homes Quality Board (NHQB) an independent not-for-profit body which was established to develop a new framework to oversee reforms in the build quality of new homes and the customer service provided by developers.

Chris Doré commented:
“I am proud to have been appointed as a member of the technical panel alongside the other 15 members supporting the board of the NHQB to represent the residential utilities sector and how our vital area of new build developments can help ensure the best service for homebuying customers, now and in the future.”

As Government and the housebuilding industry looks to further increase the number of homes being built, it is imperative that build quality and customer service is an absolute priority.

The NHQB aims to deliver a step change in how the house building industry operates and deals with customers. And TriConnex looks forward to supporting this vital goal.

Developers have a choice of water network solution depending on who they choose as their connections provider.  Traditionally, a Self-Lay Provider (SLP) such as TriConnex would build water networks that are subsequently adopted by one of the regional water companies such as Thames Water. However more recently, NAVs have emerged.

A NAV (New Appointment and Variation) is an independently owned water network that sits within the region of the main water company such as Thames Water.

Over the last few years, TriConnex has been offering NAV networks to developers as part of their multi-utility connection offering – where TriConnex builds the network which is subsequently adopted by the independent asset owner (who operates and maintains the network going forward).

The uptake of NAVs by developers has been rapid.  The main benefit to the developer is a reduced up-front capital cost which helps with the developer’s own cash flow.

The home-owner end customer experience is exactly the same for both options and the costs are regulated in the same manner by Ofwat.

TriConnex has a wealth of experience in the delivery of NAV water networks for developers.  Having designed the network to the developer’s requirements our dedicated operations managers work with the housebuilder site teams throughout the project to make sure connection delivery is aligned with the developer build programme. That’s connections, delivered on time.

Showhouse held the WhatHouse? Awards Gala on Friday (18^th November) at the JW Marriott Grosvenor House Hotel, London, celebrating the best new homes in Britain with over 1500 industry professionals.

The event was hosted by former Leader of the Conservative Party William Hague and England Rugby World Cup winner and broadcaster Maggie Alphonsi.

TriConnex sponsored the awards, and Director, Chris Doré presented the ‘Best Mixed-Use Development’ category with gold, silver, and bronze awards being presented to the following winners:

Gold: Battersea Power Station, London, Battersea Power Station

Silver: High Street Quarter, Hounslow, London, Barratt London

Bronze: East Wick & Sweetwater, Queen Elizabeth Olympic Park, London, Places for People and Balfour Beatty Investments

Congratulations to all of the winners on their successes.

TriConnex Director Chris Doré speaks to Showhouse magazine as part of their Utilities Special discussing the competition housebuilders are facing for the UK’s limited electrical capacity.

Find out how TriConnex focuses on finding compliant, cost-effective solutions – so developers can get on with building homes, without having to worry whether utilities will be in place.

Read the full article on p31 here

The Housebuilder Awards 2022 returned to the InterContinental London – The O2 on Thursday 10^th November.

The Housebuilder Awards celebrates excellence in all aspects of the housebuilding sector, including customer satisfaction, marketing, design, community initiatives, staff development and sustainability.

TriConnex were one of the event sponsors, and so members of the team attended the black-tie ceremony, and Managing Director, David Topping proudly presented the ‘Medium Housebuilder of the Year’ award to winners ‘St Modwen’ and ‘The Hill Group’.

The Hill Group have won the ‘Medium Housebuilder of the year’ award for three consecutive years – congratulations to Hill on this achievement.

Congratulations to all of the winners on their achievements and to the finalists.

We are pleased to have received the Best Companies ‘Ones to Watch’ accreditation following successful completion of our recent employee engagement survey.

The ‘Ones to Watch’ accreditation is awarded to organisations that secure a BCI (Best Companies Index) score of at least 600 in their b-Heard survey.

The b-Heard survey enables employers to gain honest and insightful feedback, asking employees to rate their responses anonymously and confidentially to a series of questions based on 8 factors covering wellbeing, leadership, and personal development etc.

Achieving the ‘Ones to Watch’ status confirms that TriConnex is an organisation that represents good levels of workplace engagement and that we are showing promising signs for the future.

TriConnex also featured in the Regional and Sector league tables of the recent ‘Best Companies Live’ event which celebrates the very best in workplace engagement.

Best Companies state “It is a standard of excellence towards which many organisations aspire, but only the best achieve.”

David Topping, TriConnex Managing Director added: “At TriConnex we realise that our greatest strength is our people – we’re a service-based business and our future success depends on the experience we deliver to our customers. So it’s really important to have highly engaged and motivated teams, and that we create an environment where each individual is able to perform at their best and whose contribution is truly valued. Our Best Companies achievement recognises the progress we’re making and demonstrates how we are living our values and taking feedback on board.”

We continue to strive to give something back to our local communities, and we are pleased to have developed a strong relationship with Edith Borthwick school, by supporting a variety of events and improvement projects.

Edith Borthwick, a special day school for students with severe and complex learning difficulties, organised a summer picnic in celebration of the Queen’s Platinum Jubilee. The sponsorship they received from us has helped them to plan and run this well-organised event with lots of activities for the children to enjoy.

With over 250 guests attending, the picnic was a huge success and enabled both families and students to come together and enjoy a relaxed afternoon of amusement, therapeutic bubbles, and refreshments.

Vicky Faulks, Chairperson of the Friends of Edith Borthwick, commented “We were able to create a magical and relaxed atmosphere for everyone. Thank you so very much for the sponsorship and ongoing support, it genuinely makes a difference!”

Last week the Business Development Team here at TriConnex spent a muddy day volunteering at a local Play & Resource centre. The charity provides recreation facilities and respite care for children and young adults.

The team got together and spent a day in the charity’s outdoor area, helping to improve their garden facility by tidying it up, planting flowers, jet washing the paving slabs and making it look refreshed.

After enjoying the first volunteering session so much, they decided to return to the charity for a second day, helping to paint their main indoor space.

Tom Barker, Business Development Manager commented “What a fantastic muddy day it was! Well done to everyone involved, I know we all really enjoyed it.”

As part of our volunteering scheme, employees can take up to 5 working days paid per year, to dedicate their time to support a charity, institution, or community group, by volunteering their time.

Six Members of our Commercial team recently completed a full day volunteering at Marshall Park in Braintree, Essex, helping members of the council to tidy up the nature reserve.

The volunteering project was arranged through Braintree District Council, but the volunteering is collated and organised by ‘The Friends of Hoppit Mead LNR’, a charitable organisation.

The team was collecting litter from around the nature reserve as well as destroying weeds and taking part in the organisation’s annual ‘Balsam Bashing’.

‘Balsam Bashing’ is the process of destroying the Balsam weeds that grow along the riverbank. The team had to pull the Balsam out from the ground and stamp on the roots. These plants can grow up to 6ft tall and are a threat to other plants, as well as damaging habitats along banks and riversides. Our group removed huge amounts of the plant from the riverbank, so it was a successful day.

Well done to Anna Pringle, Millie Bauckham, Jess Pooley, Ellie Ivey, Josh Aylward and Ricky Clark for volunteering your time and helping the local community with this project.